stubhub unable to fulfill

All Rights Reserved. Order # ********* Call #1: 11/25/2022: Stubhub never delivered the tickets on the date said to be delivery date. Is there anyway, you can shed light as to why is this happening to me at all? Starting off 2023 right with this absolute peach of a Press J to jump to the feed. Fan Code credit, up to the full value of your tickets, to be used on future StubHub purchases. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale Click or tap 'See actions' then 'Make changes' and follow the steps. I have a vpn and never could get to the tickets because they used my apple relay email? Call #2: 12/7/2022: Was told again refund will be 5 to 8 days (this is the 8th business day)Call #3: 12/12/2022: Was told again refund will be 5 to 8 days. If you can't deliver the tickets you sold on StubHub, you need to tell us. Sells Music & Sports Tickets. Once this occurs, you are unable to cancel the sale because the buyer is practically promised their order because you have listed it. Very frustrated with them. I went to check if my tickets sold a week ago and they were no longer listed but it did not say they sold so I thought the listing expired. If you can't deliver the tickets you sold on StubHub, you need to tell us. Select "New Message". Find a Class Know Before you go Box Office Cancellations or Postponements Be Aware of Third Party Ticket Sellers Ticket Limits No Photos & Video If you are unable to fulfill the order, you must notify StubHub by either giving alternative tickets or simply indicating that you are unable to fulfill the transaction any longer. [.] If your replacements are accepted, you can avoid paying the minimum 40% replacement charge. The refund will take 5 to 8 days. 6 1 Shiraz Mawani the email and didn't fulfill an order, you may be charged as explained in our. I can guarantee this based on past performance.If anyone is looking to buy tickets from stubhub, they are a sham company. I contacted them within hours of making the purchase and they refused to cancel the order or assist in any manner. Sounds steep but it shouldnt be an issue because I am selling legitimate tickets but Im worrying about getting scammed. I asked if there were any buyer complaints or were the tickets invalid. Over the phone stub hub confirmed they never sent me any notice before this final notice due to a system issue. Perhaps you can find replacement tickets on Ticketmaster or Stubhub that would be less than the penalty. If you can't deliver the tickets as promised, or if the buyer doesn't accept your replacement tickets, we'll charge your credit card. How can I get a refund? Nothing on my stubhub account reflects I have a balance due or will have a balance due for anything and they confirmed no emails went to me until today. The one time I had my tickets pulled was for Coachella, and I ended up getting a replacement ticket (wristband) plus a credit to my account for the trouble. Stay away from Stubhub if you're a seller. If someone files a claim against you, having the original purchase info may help, but it probably isn't going to be enough. wipo.int. Open the SeatGeek app. Thank you for the opportunity to respond to Mr. **************** complaint, BBB case #********.I understand the concerns noted and will address the issue as it pertains to StubHub policies. Click or tap 'Sell your ticket' under the order information. We are working around the clock to respond to these, read the first of a pair of tweets posted on June 11. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Speaking with SFGate.com, a rep for StubHub was apologetic and pointed out that the company's user agreement states that "Under no circumstances may Sellers cancel orders at one price and repost. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. So, in order to protect themselves and the seller, they simply cancel the sale, inform both buyer and seller, and issue the buyer a refund. This is zero help. my guess is that my account is disabled. He said I never got any notice including a final notice that my girlfriend got, I just want to confirm my account is okay. 2. In cases where a seller is unable to fulfill an order after their tickets are sold, StubHub may charge a sellers payment method an amount equal to 100% of the price of the ticket sold to. I asked- this is my first notice, ever, of this. They made me gather evidence of scan report and provide proof of purchase. Read my directions in my post on filing for arbitration and what I did to get my money back. I recently bought 2 tickets to a Washington Wizards game for $172 a piece, total $334. If you are required to distribute the tickets. The updates, according to an industry source that spoke to TicketNews on condition of anonymity, were part of the process of integrating the StubHub system with that of viagogo. It also protects you if an event is canceled or rescheduled, necessitating the purchase of new tickets. 1,304 complaints closed in the last 12 months. If there aren't missing details in the addresses, please. They probably have locked you out so fuck them and follow my direction so you can get your money back. Press question mark to learn the rest of the keyboard shortcuts. I need to cancel the tickets sold here on StubHub. I cannot access the gift card anymore and the money lives in the guest account that I can't reach. What ever happened to your sale? They went ahead and marked my November transaction as cancelled and rebooked the sale to be dated as of March 6th without notifying me. All Rights Reserved. So sorry for the delay here! I called to check on the tickets within a week of delivery date and was told the seller did not perform on delivering the tickets and a refund could be given. [.] But I am going to dispute this to the fullest extent. I'm having the same problem. empress china japan value; despisal pronunciation; what does the name alex mean for a girl; nike air max '90 premium nfl green bay packers; army half marathon 2019 And the caller said, not at all but they just want me to send the invoices, thats all. Select the ticket group you'd like to sell. bloomer livestock trailers for sale. These first few weeks are focused on stabilizing our product to resolve these unexpected breakage points and ensure that the core functionality of our platform the ability to list tickets, the ability to buy those tickets and the ability to fulfill them and successfully gain access into an event is operating across all our events, the company says. Reverso Context: Some individuals are unable to give consent.-"individuals are unable to" Context Documents Expressio Reverso Corporate this solution posted abouve is from May '21. Stubhub is charging me excessively for the tickets I posted for sale. That the issues have significantly impacted Major League Baseball transactions is particularly troubling for StubHub, as the resale marketplace has long served as an official and preferred partner of the league, validating transactions and having consumers able to pull up tickets to games directly in the StubHub app rather than needing to transferred through the primary marketplace for the teams. It protects you as a buyer in the case that your tickets do not arrive in time for an event, are not valid for the specified event, or are outrageously misrepresented on StubHub. We apologize to fans whove experienced issues, we know this isnt an ideal experience. Thank you for the opportunity to respond to ************************* complaint, BBB Case ********. If your replacements are accepted, you can avoid paying the minimum 40% replacement charge. The series revolves around the daily lives of two 23-year-old friends, Mordecai (a blue jay ), and Rigby (a raccoon ). But that was after Sports Illustrated and Budweiser caught on to the story. 1Did you read books? 1. Set your ticket price and how you want to be paid. To fix this, we recommend to: If there aren't missing details in the addresses, pleasecontact usso we can help further. I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. Issues have included problems with barcode validation for box offices, mapping issues for events and venues, and consumers showing up to events unable to access tickets they have purchased, with the box office unable to see who purchased them. It is critical that you contact StubHub as quickly as possible in this circumstance. I understand the concerns noted and will address this as it pertains to StubHub policies. Danielle is the author of this solution article. Now, Stubhub has been emailing me to collect the charges and even commisioned a debt collector to collect the charges.. We send emails as a courtesy when your tickets sell. Once I realized that they were listed, the tickets had already sold on both Ticketmaster and stubhub. StubHub seems to back the buyers claims over the sellers according to the stories, and tells the sellers they need to get a written documentation from the venue of the tickets to see if the tickets did or did not work, which apparently many ticket venues cannot do.. I have a question about Stubhubs seller protection. i disputed a charge with them a couple weeks ago. I cannot reach them either. Since today (May 6) is the 60 day mark past March 6th, they are sending peoples accounts to collections on day 61. I know all purchases are final, but because this moron didn't realize he was selling them at face value he gets to rescind his offer after I bought the ticket? Received and email confirmation. Help us improve this article with your feedback. Same thing happened to me and I'm unable to reach stubhub customer service and don't know what to do. I had sold tickets to an event in November that was postponed (original date was March 15, now postponed indefinitely). The buyer on Ticketmaster already accepted the order, and I do not have the ticket any more. Under 'Payment options for selling tickets,' select 'Add New Payment Method' Choose 'Bank transfer,' and follow the steps to link your bank account Was this answer helpful? BBB Business Profiles are subject to change at any time. Stubhub emailed me the next day claiming they will charge me for the tickets and an additional 50% fee for the issue. Details About Unable To Fulfill Job Duties. Inability to perform job duties. As a marketplace, StubHub does not own the Tickets sold on the Site. The Bills fulfill the "team of destiny" narrative. And regarding StubHub, I've used it enough to know that they are typically pretty solid about taking care of buyers. You have no seller protection at all. All tickets for the event have increased substantially in the past few days. No way to reach them. I feel terrible that I inadvertently listed and sold on both platforms. If you missedthe email and didn't fulfill an order, you may be charged as explained in our seller policies. What you should do is call Stubhub to complain about the incident and try to get an additional credit back on your account for the inconvenience. Let's start with the everyday circumstances. I tried multiple computers as well with no luck. Can the buyer just be refunded when the order was cancelled? On the way to the event we noticed tickets had not been sent. Just got one in Section 225 row 11 for a really decent price. Contacted Stub Hub and was not helpful at all and did nothing to help or resolve issue. Appalling experience. Ask for a similar replacement ticket, which they should be able to do since this is just a regular seat and not a VIP ticket, and if they can't, then they should offer a full refund + a full ticket credit. Wow, I didn't know stubhub was THAT low. I know some people may complain that I'm helping out scammers more but at the same time, fuck Stubhub and I'm telling all sellers to not sell anything on there. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Create an account to follow your favorite communities and start taking part in conversations. If a Seller is unable to provide either, the Seller's payment will be reversed and StubHub will then attempt to locate comparable or better replacement tickets for the Buyer to ensure their entry into the event purchased as per our Fan Protect Guarantee. a World Series ticket between the Red Sox and Cardinals in 2013 sold for $1), StubHub will defend the seller, cancel the sale, and refund the buyer. 3. I know a guy who sold tix, event was cancelled, never heard from stubhub but got a call from a collection agency demanding the money back- PLUS COLLECTION FEES. Lindsay is the author of this solution article. So it really is pretty rare to purchase a ticket and then have it pulled. What a ripoff and they are totally unreachable. I have full proof that I bought the tickets and the package is coming in today. I ordered eagles playoff tickets on stubhub rather then Is there anyway I can verify the authenticity of my Is there a way to report a seller and would it actually Has anyone ever gotten their penalty fees sent to Press J to jump to the feed. This very issue happened to me. I need some help on this as two different people think they're going to a show with the same tickets. Typically, StubHub will find replacement tickets for the buyer if the seller is unable to fulfill the sale as part of their "Fan Protect Guarantee". We recommend to: if there are n't missing details in the addresses, usso. N'T fulfill an order, you may be charged as explained in our seller policies can the buyer practically! The penalty critical that you contact StubHub as quickly as possible in this circumstance ever... Would be less than the penalty and provide proof of purchase have increased in... 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